About

With hands-on experience as a Customer Service Representative at Verizon, I have developed a versatile skill set that combines technical expertise, client communication, and problem-solving in high-pressure environments. Core Skills & Strengths: Customer Support Excellence: Skilled in handling billing, account management, and troubleshooting inquiries with empathy and efficiency. Technical Problem-Solving: Adept at guiding customers through system navigation, service setup, and resolving complex technical issues. Conflict Resolution: Experienced in de-escalating challenging situations and turning them into positive customer experiences. System & CRM Proficiency: Familiar with using CRM platforms and internal systems to track tickets, update records, and streamline workflows. Performance-Driven: Consistently exceeded KPIs such as resolution rate, call handling time, and customer satisfaction scores. Communication & Multitasking: Strong interpersonal skills with the ability to manage multiple tasks while maintaining accuracy and professionalism.

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8 hours per day

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