About

I am a customer support professional with 3+ years of experience across gaming, retail, food, e-commerce, and online services. My background includes high-volume email and chat support, account issue resolution, technical troubleshooting, refund and purchase concerns, and workflow improvement in SaaS-based support environments. In my recent roles, I handled 250 to 300 customer cases per week for a global gaming support account and resolved more than 22,100 customer cases across multiple partner accounts. I have worked with Zendesk and Salesforce, supported platform migrations, investigated account and gameplay concerns, and helped improve case handling consistency by building documented workflows for complex verification scenarios. My work is centered on accuracy, speed, and clear communication. I am strongest when handling high-volume queues, reviewing case details carefully, solving customer issues within process guidelines, and collaborating with teammates to keep service quality consistent. Areas I specialize in: • Email and Chat Support • Account Management • Technical and Case Resolution • Refund and Purchase Support • Workflow Improvement • CRM and SaaS Support Tools • Cross-team Collaboration • High-volume Case Handling I am open to connecting with professionals in customer support, operations, SaaS, and gaming-related roles. You can reach me here on LinkedIn or at [email protected].

Website

LinkedIn

Job Type

Working Hours

Not specified

Rate

Skills

Languages