About

I am a dedicated operations and support professional with a strong track record in digital account management, technical troubleshooting, and client relations. My career has been defined by my ability to optimize workflows, track crucial data, and ensure excellent customer experiences across a variety of platforms. In my current role as an Influencer Monetization Manager at Arsenic, I specialize in developing and executing strategies to maximize client revenue and secure brand partnerships. I routinely analyze platform data to improve audience retention and handle all client contract negotiations. This role requires a strict attention to detail to ensure that both front-end content and backend administrative tasks run seamlessly. Prior to this, I worked as a Customer Service Representative at Officepartners360, where I handled high-volume inbound support for retail accounts. In this fast-paced environment, I processed sales and returns while maintaining highly accurate CRM logs. My focus on efficiency and clear communication allowed me to consistently exceed key performance indicators for first-call resolution, average handle time, and overall call quality. My foundation in technical problem-solving was built during my time as a Technical Support Representative at Teletech. There, I provided step-by-step troubleshooting for consumer electronics and software, confidently guiding users through device setups and warranty claims. I developed a strong ability to run system diagnostics and accurately escalate complex issues to higher-tier teams while keeping the customer informed and reassured. Overall, my diverse experience has equipped me with a robust set of skills in CRM management, data analysis, and cross-functional communication. I excel at simplifying complex processes and thrive in environments where I can use my technical and administrative expertise to drive organizational success and deliver top-tier support.

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8 hours per day

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