About

Results-driven Virtual Assistant and Customer Support Specialist with a strong background in sales, technical support, and data analysis. With experience supporting global brands such as Mint Mobile, Microsoft (Xbox), and Comcast Business, I have consistently exceeded KPIs, delivered high customer satisfaction, and contributed to operational improvements. I was promoted to Subject Matter Expert within six months, where I handled performance analysis for a team of 20 representatives, identified KPI-impacting trends, and provided strategic coaching to improve results. My background combines sales conversion (8–10 daily average), technical troubleshooting, account management, billing resolution, and data tracking using Excel and Google Sheets. With a 100+ WPM typing speed, native-level English fluency, and strong proficiency in tools such as HubSpot, Zendesk, Google Workspace, Microsoft Office, Jira, and Adobe Creative Suite, I bring both efficiency and quality to every task. I am proactive, adaptable, and highly receptive to feedback, always focused on continuous improvement and delivering measurable value to the team. I am seeking opportunities where I can contribute to growth, optimize processes, and support business success through reliable and high-performance work.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Chat Support, Email Support, Technical Support, Virtual Assistant, Virtual Assistance, Graphic Design

Languages

English, Tagalog