About

Customer service and technical support professional with over 7 years of experience handling inbound calls and chat support for U.S. accounts. Skilled in resolving billing concerns, account updates, and troubleshooting technical issues while guiding customers through clear, step-by-step solutions across phone and chat channels. Experienced in working with performance metrics such as customer satisfaction, first contact resolution, and handle time while multitasking across multiple systems. Reliable, detail-oriented, and comfortable working remotely with minimal supervision. Known for strong written and verbal communication, patience, and the ability to de-escalate frustrated customers while maintaining a positive customer experience. Able to manage multiple chats simultaneously, document interactions accurately, and adapt tone depending on customer needs. Quick to learn new tools and processes, adaptable to changing workflows, and committed to providing efficient and high-quality support. Seeking a long-term virtual assistant role where I can contribute my customer service expertise, organizational skills, and dedication to helping clients and customers effectively.

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8 hours per day

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