About

Hi, I’m James Morijersey Fajardo — a customer service and virtual assistant professional with over three years of experience supporting U.S.-based businesses across e-commerce, TikTok Shop, and remote call center environments. I started my career in a high-volume call center handling travel and food accounts, where I developed strong communication skills, attention to detail, and the ability to stay calm while resolving complex, time-sensitive issues. Today, I bring those strengths into my work as a Virtual Assistant and Customer Support Specialist for fast-growing international online brands. I’ve supported international grooming and beauty companies, including TikTok Shop–driven businesses, where I handled chat, email, and social media support, managed CRM records via Zendesk, coordinated with affiliates and creators, and assisted with campaign messaging, order issues, and account inquiries. Alongside customer support, I also provide reliable administrative assistance—managing inboxes, calendars, data entry, reporting, and day-to-day operational tasks that help teams stay organized and efficient. ✨ Here’s what I bring to the table: ✅ 3+ years of customer service experience (chat, email, voice) ✅ Virtual assistant support for e-commerce and digital teams ✅ TikTok Shop Specialist & affiliate coordination (creator outreach, follow-ups, issue resolution) ✅ Tools: Zendesk, Gorgias, Shopify, TikTok Seller Center, Google Workspace, Postscript, Canva ✅ Detail-oriented, proactive, and dependable in fast-paced remote environments My goal is to support businesses by delivering excellent customer experiences while keeping operations running smoothly behind the scenes. I take ownership of my work, communicate clearly, and focus on solutions that make both customers and teams feel supported.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

data entry, customer support, customer service, shopify, order management, tikto seller center, tiktok affiliate. center, refunds/returns, chat support, email support

Languages

english