About

I bring about 2 years of customer service experience within BPO industry. I’ve had the chance to work with both telecommunication and financial accounts. These roles allowed me to strengthen my skills in problem-solving, English communication, and empathy—qualities I believe are essential in providing excellent customer support. I handled both voice and non-voice support, including chat and email, which gave me valuable experience in adapting to different communication channels and meeting customer needs in various situations. I’ve learned how important it is to not only resolve issues efficiently but also to make customers feel heard and supported. One of my strengths is adaptability. I’m open to learning and unlearning practices to align with your company’s standards, and I’m flexible with scheduling since my main priority right now is building my career and contributing meaningfully to a team.

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8 hours per day

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