About

Professional Summary I am Ronaldo Tinio, 22. Disciplined and motivated professional with diverse experience in customer service, case management, and leadership. Known for reliability, empathy, and adaptability, I combine strong communication and analytical skills with the discipline and values developed through my time at the Philippine Military Academy. I take pride in delivering quality service, solving problems efficiently, and maintaining professionalism in all situations. Experience Trajector Disability — New Claim Specialist I Customer service and case management (U.S.-based clients) • Assisted clients in processing Social Security disability benefit applications. • Handled both inbound and outbound calls with compassion and professionalism. • Coordinated with multiple teams to track progress and ensure accurate documentation. • Utilized 8x8, Milo, and Excel for communication and data tracking. • Demonstrated consistency and empathy in supporting clients through complex processes. Meta (Facebook) — Customer Support Specialist → Tier 2 Specialist Chat and email-based customer support • Responded to customer inquiries and resolved account or technical issues. • Promoted to Tier 2 within six months for strong performance and reliability. • Handled escalation cases and ensured high customer satisfaction scores. • Contributed to process improvement through detailed reporting and feedback. Jollibee Foods Corporation — Service Crew Customer service and operations • Served customers efficiently while maintaining food quality and cleanliness. • Handled cashier duties, order preparation, and dine-in service. • Worked effectively under pressure and contributed to a positive work environment. • Learned teamwork, time management, and customer interaction skills. Philippine Military Academy (PMA) — Cadet Leadership and character development training • Gained rigorous experience in discipline, leadership, and service. • Strengthened resilience, teamwork, and accountability under challenging conditions. • Developed a strong sense of purpose, responsibility, and integrity. Education • Senior High School: Accountancy, Business, and Management (ABM Strand) • College: Pursued Civil Engineering Key Skills • Inbound & Outbound Call Handling • Case Management & Documentation • Customer Relationship Management • Leadership & Teamwork • Analytical & Problem-Solving Skills • Microsoft Excel, Google Sheets, 8x8, Milo • Time Management & Organization • Data Entry & Report Preparation • Adaptability & Resilience • Communication & Empathy Achievements • Promoted to Tier 2 at Meta within six months for excellent performance. • Recognized for maintaining consistent quality scores at Trajector Disability. • Successfully balanced work, studies, and PMA training through strong discipline. • Commended for reliability, teamwork, and positive attitude in every role.

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