About

I am a customer-focused professional with over five years of experience in customer service, travel management, and workforce operations. I have a proven ability to handle complex inquiries, resolve escalations, and ensure customer satisfaction. My experience spans across the travel and BPO industries, where I developed strong skills in communication, problem-solving, and multitasking under pressure. In addition to front-line support, I bring leadership experience as a Workforce Supervisor, where I trained and coached teams, streamlined reporting processes, and led projects to improve efficiency. I am recognized for being empathetic, organized, and adaptable, with a commitment to delivering quality service and positive customer experiences.

Website

LinkedIn

Job Type

Working Hours

40 hours per day

Rate

Skills

CustomerService, DataAnalysis, Automation, Scheduling, TravelPlanning, Support, Management

Languages

English