About

I am an experienced Customer Support and Content Specialist with a strong background in customer service and operational excellence. With over a decade of experience in the BPO and tech industries, I’ve developed a solid foundation in communication, leadership, and problem-solving. From 2016 to 2023, I worked at Uber’s Manila Center of Excellence in BGC, Taguig, where I specialized in customer support and content management. Prior to that, I served as a Customer Support Representative for eBay at Sutherland Global Services Inc. from 2013 to 2016, also based in BGC. These roles have equipped me with deep experience in handling complex customer concerns, delivering clear and empathetic communication, and contributing to process improvement initiatives. My key strengths include excellent communication skills, critical thinking, and a creative approach to solving problems. I am known for my ability to lead teams, manage tasks efficiently, and drive customer satisfaction through a proactive and service-oriented mindset.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Excellent Communication Skills, Management Skills, Creativity, Critical Thinking, Leadership, and Problem Solving.

Languages

English, Filipino