About

I’m a detail-oriented and reliable virtual assistant and customer support specialist with over two years of experience handling email, chat, and phone support. I’ve worked extensively with Shopify, managing product listings, resolving customer issues, and ensuring smooth day-to-day operations. I’m skilled in using Gorgias, Slack, Excel, and Google Workspace tools for efficient communication, task management, and reporting. I offer support across various platforms, including Facebook, Instagram, and email inboxes, responding promptly and professionally to customer inquiries, order issues, and product-related concerns. My experience also includes data entry, order tracking, refunds, partial refund negotiation, scheduling, and general administrative assistance. What I Can Provide: Fast and friendly customer support across multiple channels Shopify store management: listings, order processing, tracking updates Gorgias ticket handling and automation Inbox and comment moderation on social media Admin support including data entry, calendar management, and scheduling Creative problem-solving and empathetic communication Fluent English communication, both written and spoken A strong focus on customer satisfaction and reducing returns I take pride in being dependable, organized, and proactive—always striving to deliver the best possible experience to both the team and the customers.

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