About

Experienced and versatile professional with over 8 years of proven success in customer service, quality assurance, data entry, and sales within the BPO and outsourcing industry. Demonstrated ability to audit and evaluate performance based on industry and company-specific standards, ensuring compliance and service excellence. Skilled in training and mentoring new hires, delivering policy-based instruction, and collaborating with cross-functional teams to uphold operational efficiency. Proficient in handling inbound and outbound customer interactions, managing sensitive data, and performing detailed data entry tasks with a focus on accuracy and confidentiality. Recognized for strong communication, problem-solving, and multitasking abilities. Adaptable and detail-oriented, with a consistent record of meeting performance metrics and contributing to team success across a range of client-facing and back-end roles.

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Working Hours

Not specified

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Skills

Customer service, call monitoring, quality auditing, performance evaluation, compliance with industry regulations, HIPAA compliance, data entry, data management, report generation, data analysis, cold calling, telemarketing, lead generation, client prospecting, complaint handling, confidentiality management, CRM systems, QA tools, Microsoft Office (Excel, Word, Outlook), database management, data verification, new hire training, process training, policy training, cross-functional collaboration, communication skills, coaching, feedback delivery, attention to detail, time management, problem solving, adaptability, multitasking, self-motivation, teamwork, professionalism.

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