About

A versatile and driven customer service and quality assurance specialist with over 4 years of diverse experience in real estate, e-commerce, healthcare, and utilities support. I bring a well-rounded skill set built on hands-on roles as a Senior Process Executive, Quality Analyst, and Virtual Assistant. Adept at managing customer interactions, auditing service quality, training new hires, and optimizing workflow systems, I combine technical proficiency with strong communication skills to enhance customer satisfaction and operational efficiency. Known for delivering excellent support through tools like Salesforce, Zendesk, Trello, and HubSpot, he has helped streamline processes and improve service metrics. With a strong foundation in computer hardware and software from Bulacan State University, he also offers photo/video editing, tech analysis, and troubleshooting expertise. A quick learner and proactive team player, I thrive in fast-paced environments where multitasking and adaptability are key.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Customer service, phone support, chat support, email support, case management, Salesforce CRM, Zendesk, customer inquiry resolution, workflow creation, workflow optimization, client onboarding assistance, virtual assistant, quality auditing, quality assurance, call auditing, email auditing, performance feedback, coaching, compliance monitoring, process documentation, process improvement, email management, admin task management, word processing, document preparation, data entry, transcription, fast typing speed, high typing accuracy, Microsoft Office, Google Suite, HubSpot, Trello, OpenPhone, Slack, Microsoft Teams, Knoah, Airtable, Docusign, Canva, CapCut, photo editing, video editing, content creation, computer hardware troubleshooting, computer building, software troubleshooting, smartphone reviewing, tech analysis, multitasking, attention to detail, communication skills, training support, onboarding support, teamwork.

Languages

English, Filipino