About

Executive Partner (Oct 2024 - Dec 2024) Athena Ph., Inc • Full time Efficiently managed schedules, emails, and communications, enhancing response time by 40% and ensuring 100% task completion within deadlines. Optimized client productivity by 35% through strategic calendar management, automated workflows, and streamlined administrative processes. Maintained a well-organized, zero-inbox system, improving operational efficiency and contributing to a better work-life balance for the client. Human Resources Manager (Mar 2023 - Apr 2024) Urbanscent Parfum Perfumeries Wholesaling, Inc. • Full time Oversee all HR functions for 30+ staff, lead the response to labor and compensation issues, conduct recruitment initiatives, and manage employee onboarding Develop an overarching strategy to improve employee relations and cross-functional collaboration, including establishing the employee resource group and planning events to drive employee engagement Served as the point of contact for HR matters, and identified solutions of employee conflicts and benefits issues Schedule interviews and maintain records of contact with job candidates Administer payroll and benefits information Maintain employee data and records Customer Service Representative (Jul 2022 - Jan 2023) Urbanscent Parfum Perfumeries Wholesaling, Inc. • Full time Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding Track and manage sales data, customer accounts, and consultations Maintained in-depth knowledge of product lines to provide customer education on offerings, field inquiries, and assist customers quickly

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Virtual Assistant, Admin Assistant, Customer Service Representative, English Language, Writing, Technical Skills, Microsoft Office, Google Suite, Familiarity with Slack, Zoom, Notion, Asana.

Languages

English