About

Emmanuel Joseph B. Ulanday #13 East Bayan Park, Aurorahill Baguio City 2600 Philippines [email protected] +639470558659 Dear Hiring manager First and foremost, I have exceptional language comprehension and communication skills. I can understand and interpret customer queries, concerns, and feedback accurately. This enables me to aprovide clear, concise, and relevant responses, ensuring that customers receive the information they need in a timely manner. Whether it's through written or spoken communication channels, I can effectively engage with customers and address their needs with empathy and professionalism. Having worked in customer-facing roles for over 2 years, I have developed a deep understanding of the importance of delivering outstanding customer experiences. I possess excellent communication skills, both written and verbal, which enable me to effectively engage with customers and address their inquiries, concerns, and requests. I am skilled at active listening, demonstrating empathy, and finding prompt solutions to ensure customer satisfaction. Thank you for considering my application. I have attached my resume for your review. I would appreciate the chance to discuss how my experience and qualifications make me a strong fit for the customer service position at your company. I can be reached at +639470558659 or [email protected] at your convenience. Thank you for your time and consideration. I look forward to hearing from you soon. Sincerely, Emmanuel Joseph B. Ulanday

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Time management, Calendar and schedule management, Email management and filtering, Data entry and record-keeping, Travel planning and booking, Appointment setting, File organization and management, Professional email and chat communication, Phone handling and call screening, Customer service and support, Conflict resolution, CRM (Customer Relationship Management), software usage, Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Calendar, Drive), Social media management (Facebook, Instagram, LinkedIn, Twitter), Problem-solving, Attention to detail, Adaptability and flexibility, Self-motivation and discipline, Confidentiality and discretion

Languages

English, Filipino