About

Experienced IT Service Desk professional with a background in technical support, customer service, and sales, currently serving as an IT Service Desk Analyst at DXC Technology. I bring a year of hands-on experience in help desk support and IT service management, addressing technical issues and ensuring smooth operations in a hybrid work environment. Prior to my current role, I worked as a Provider Services Advocate with Optum Global Solutions, where I developed expertise in healthcare support and customer experience. My career began at VXI Global Solutions, where I honed my skills in technical support, customer service, and inbound sales. Driven by a commitment to enhancing user satisfaction and technical resolution, I am dedicated to optimizing service delivery and contributing to technology-driven business success. -IT Service Desk Support -Technical Troubleshooting and Issue Resolution -Customer Service and Client Relations -Help Desk Operations -Healthcare Support Services -Inbound Sales and Cross-Selling -Customer Experience Enhancement -Problem-Solving and Critical Thinking -Communication and Interpersonal Skills -Multitasking in Fast-Paced Environments I’m always open to new opportunities to leverage my skills in IT service and customer support. If you're looking for a professional who is passionate about solving problems and delivering top-tier support, I’d love to connect and discuss how I can bring value to your team.

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