About

I’m Polo, an experienced Security Engineer with a background in IT. I started my career as a general IT engineer and worked my way up in Systems, Network, and Security roles. I enjoy collaborating with people from different teams to solve problems and make things work. One of my strengths is making sure clients are satisfied—I always aim to resolve issues thoroughly and leave no one hanging. I’m also a fast learner and always willing to learn new skills or technologies to meet any requirements or challenges.

Website

LinkedIn

Job Type

Working Hours

Not specified

Rate

Skills

• Troubleshoots Printers, desktop and laptop and networks. • Support to customers via phone, remote, email, and chat, addressing inquiries and resolving technical issues promptly • Work together with teams to identify, escalate, and fix challenging technical issues. • L1 network administration. • Provides enablement with a certain product with partner. • Cloud vm backup storage & protection • Setup the backup and recovery site of M365 and Email Security. • Communicates with Client/End User to provide support on the product if they experienced issues.

Languages

English, Tagalog