About

Jeremias Bislig Phone: 0970-350-9463 | Email: [email protected] An experienced and proactive technical support professional with a strong foundation in problem-solving and client communication. I excel in guiding clients through technical solutions in a clear, concise manner, ensuring their understanding and satisfaction. With a background in customer support, digital marketing, web design, and basic coding, I am eager to contribute my expertise to innovative projects and collaborative teams. I bring a detail-oriented approach, focusing on accountability, timely resolution, and continuous improvement. WORK EXPERIENCE 247 Intouch CX | Araneta, Cubao Feb 2023 – Present Provide swift merchant support through same-day ticket review, and develop business coaching skills to offer holistic solutions. Consistently complete follow-up documentation for accountability and improvement. Teleperformance | Masinag, Antipolo 2022 – 2023 Conduct comprehensive research, diagnosis, documentation, and resolution of both software and hardware technical issues. Guide clients through solutions with clarity and focus on customer satisfaction. Callhounds Global | Ortigas, Pasig City 2021 – 2022 Managed user-generated content on the platform, ensuring compliance with policies. Provided user support and addressed inquiries while enforcing policy by flagging or removing inappropriate content. EXPERTISE Technical Support & Customer Service Web Design & Domain Troubleshooting Digital Marketing & Financial Advisory Basic Coding & Skilled Communication EDUCATION Bachelor of Science in Entrepreneurship One Cainta College | 2021 – 2023 Arellano University | 2017 – 2019 Antonio C. Esguerra Memorial National High School | 2013 – 2017 Arinda Elementary School | 2007 – 2013

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Expertise: 1. Technical Support & Customer Service Explanation: Your experience in technical support, particularly in roles at 247 Intouch CX and Teleperformance, demonstrates your ability to troubleshoot and resolve both software and hardware issues. You are skilled at breaking down complex technical problems into easy-to-understand solutions, which is crucial for delivering exceptional customer service. Key Skills: Diagnosing and resolving technical problems Providing step-by-step instructions for solutions Ensuring customer satisfaction by maintaining clear communication Handling follow-up documentation to track improvements and ensure accountability Why it's valuable: In any technical support role, customers expect fast and effective resolutions. Your ability to balance problem-solving with excellent communication ensures that you meet client expectations while promoting long-term satisfaction. 2. Web Design & Domain Troubleshooting Explanation: Your expertise in web design and domain troubleshooting indicates your familiarity with building and maintaining websites, as well as solving technical issues related to domains (e.g., DNS problems, website downtime). Key Skills: Designing websites using modern tools and frameworks Troubleshooting website-related issues, such as broken links, server downtime, or layout problems Understanding of HTML, CSS, and possibly some basic JavaScript or CMS platforms like WordPress Why it's valuable: As businesses continue to expand online, having web design and troubleshooting skills is essential for creating user-friendly websites and maintaining a strong online presence. Your ability to fix issues quickly and efficiently is a key asset for any business looking to stay competitive online. 3. Digital Marketing & Financial Advisory Explanation: Your experience in digital marketing and financial advising suggests you have a broad understanding of online promotion strategies and financial management. These skills could range from managing social media campaigns to providing basic financial advice to clients, enhancing their experience by adding value beyond basic service delivery. Key Skills: Managing social media, SEO, email marketing, and content creation Understanding of how to analyze and optimize digital marketing campaigns for better ROI Providing financial advice based on customer needs, helping clients make informed decisions about their finances Why it's valuable: Businesses increasingly require employees who can wear multiple hats. Your expertise in digital marketing can help attract clients or customers online, while your financial advisory skills can assist in budgeting, saving, and planning, adding an extra layer of service to any business. 4. Basic Coding & Skilled Communication Explanation: Basic coding knowledge combined with skilled communication highlights your ability to work with technical tools and translate your understanding to non-technical clients or colleagues. Your experience in basic coding likely helps you troubleshoot technical issues more effectively, and your ability to communicate clearly makes you an asset in any team. Key Skills: Understanding basic coding (e.g., HTML, CSS, JavaScript) for web-related issues Effective communication, both written and verbal, to convey solutions and instructions clearly Teaching or guiding others on technical tasks in a way that is easy to understand Why it's valuable: Basic coding skills are in high demand as even entry-level roles increasingly require familiarity with web technologies. Skilled communication is just as important as technical knowledge, particularly when you need to explain complex concepts to clients or teammates in a straightforward, approachable manner.

Languages

English