About

Highly accomplished Customer Service Operations Supervisor and Executive Partner with extensive experience in launching and scaling business lines, driving operational efficiency, and delivering exceptional customer experiences. Proven expertise in process improvement, quality assurance, team leadership, and stakeholder management. Adept at leveraging Lean Six Sigma methodologies and data analysis to optimize performance and exceed business goals. Recognized for outstanding leadership, strategic thinking, and a commitment to excellence. *Key Achievements and Skills* Leadership and Team Management: Successfully managed and coached teams averaging ~18 members across diverse industries, fostering high-performance cultures and ensuring exceptional service delivery. Process Optimization: Spearheaded process improvement initiatives that resulted in enhanced operational efficiency, including reducing customer verification failures to 99% through a Lean Six Sigma project. Revenue Growth: Consistently exceeded revenue targets, generating over 200% growth in revenue and manpower in a freelance management role and achieving $54,000 in average monthly billable hours in an account lead position. Business Expansion: Pioneered the launch of new business lines and seamlessly integrated them into operations, meeting and exceeding performance targets. Client and Stakeholder Relations: Built and maintained strong relationships with clients and stakeholders, ensuring less than 10% churn rates and securing long-term partnerships with major BPO companies in the Philippines. Administrative Excellence: Expert in managing executive calendars, email correspondence, and financial tracking, ensuring streamlined operations and up-to-date records. *Recognition and Certifications* Awarded the Paramount Award in Q3 2022-23 and Q1 2023-24 for exceptional performance and leadership excellence. Technical Proficiency Passionate about driving results, fostering innovation, and delivering value through efficient operations and collaborative teamwork.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Proficient in industry-standard tools such as Tableau, HubSpot, Asana, Xero, Dext, and Microsoft Office Suite, as well as advanced AI tools like ChatGPT and PerplexityAI.

Languages

English