About

My name is Jay. I worked as a technical advisor in the Customer Service sector for more than a year. I have worked with tools like Salesforce and CRM before. I have handled inbound and outbound calls before, resolving concerns with rapport, empathy, and acknowledgement. As part of my work, I have to troubleshoot, schedule appointments, place orders, pitch items, and handle billing disputes and inquiries while maintaining and satisfying metrics.

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