About

I'm a passionate customer service professional with over 10 years of experience exceeding client expectations. I excel at building rapport and resolving inquiries quickly and efficiently across all channels (chat, email, phone). I leverage my strong technical skills in industry-leading tools like Salesforce, Zendesk, and JIRA to resolve inquiries quickly and efficiently, while building positive client relationships. Why Choose Me? • I focus on building trust and exceeding expectations, leaving clients happy and raving fans. • I can handle inquiries via chat, email, and phone, ensuring your customers receive consistent and exceptional support no matter how they reach out. • I'm proficient in Salesforce, Zendesk, JIRA, and other popular tools to maximize efficiency and provide faster resolutions. • I thrive in fast-paced environments and cater to diverse client needs with a positive and professional demeanor. • My focus is on delivering measurable results that contribute to your customer satisfaction and loyalty goals.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

email, chat, phone, salesforce, customerservice, technicalsupport, emailwriting, customersatisfaction, virtualassistant, backoffice

Languages

English, Filipino