About

Results-driven Operations and Customer Success Leader with 10+ years of experience managing global support operations across APAC and EMEA. Proven track record in customer service leadership, process optimization, client relationship management, and high-performing team development. I specialize in scaling operations, improving KPIs, reducing attrition, and creating efficient workflows that enhance both customer experience and business performance. Throughout my career, I have led teams of 100+ employees across healthcare, customer support, AI data operations, and global service delivery environments. My strengths include: * Customer Success & Client Relationship Management * Operations & Service Delivery Leadership * SLA / KPI Governance * Team Building, Coaching & Performance Management * Process Improvement & Workflow Optimization * Data-Driven Decision Making * Workforce Management & Reporting * Cross-Functional Collaboration * Global Customer Support Operations I am highly adaptable, proactive, and hands-on — someone who leads by example and focuses on delivering measurable results while building strong client and team relationships.

Website

LinkedIn

Job Type

Working Hours

4 hours per day

Rate

Skills

Videoediting, coaching, virtualassistant, appointmentsetter, transcription, audioediting, microsoftexcel, powerpoint, canva, Operations Management, Customer Service, Customer Success, Data Analytics, Healthcare, Performance Management

Languages

English, Tagalog