About

Work Experience: Email Support Representative For a Wheel and Tire Company (April 2018 - June 2020) • Respond promptly to customer inquiries received via email regarding wheel and tire products, pricing, and availability. • Provide accurate and detailed quotes tailored to customers' specific vehicle make, model, and preferences, ensuring alignment with their needs and budget. • Collaborate closely with sales and inventory teams to check stock availability and provide timely responses to customers' quote requests. • Assist customers in selecting the most suitable wheel and tire options based on their vehicle specifications, driving habits, and aesthetic preferences. • Utilize product knowledge and industry expertise to address customer questions regarding tire sizing, load capacity, speed ratings, and compatibility with their vehicles. • Offer personalized recommendations and upsell opportunities for additional products such as wheel accessories, tire warranties, and installation services. • Maintain a professional and courteous tone in all communications, ensuring a positive customer experience and fostering long-term relationships. • Continuously update and expand knowledge of new wheel and tire products, industry trends, and pricing strategies to provide accurate and up-to-date information to customers Technical Support Specialist For a Home Security Company Based in the USA (Dec 2020 – August 2022) • Provide expert technical assistance to customers via phone and chat to troubleshoot issues with their home security systems. • Guide customers through step-by-step troubleshooting processes to identify and resolve issues related to alarm functionality, camera systems, and mobile app integration. • Collaborate with cross-functional teams including product development and quality assurance to escalate and resolve complex technical issues. • Document customer interactions, troubleshooting steps, and solutions in the company's CRM system, ensuring accurate and detailed records for future reference. • Conduct remote diagnostics and configuration adjustments to optimize system performance and enhance customer satisfaction. • Proactively identify trends in customer inquiries and product issues, providing feedback to improve product reliability and user experience. Consistently achieve high customer satisfaction ratings through effective communication, empathy, and timely resolution of technical issues. Customer Support Associate For an Online International Remittance Company Based in the US (August 2022 – May 2024) • Provide comprehensive customer support via phone, email, and live chat, assisting clients with inquiries, updates, and issue resolution related to their remittance transactions. • Proactively communicate with customers to provide status updates on their transactions, including confirmation of funds received, processing timelines, and delivery tracking. • Collaborate closely with the operations team to ensure timely and accurate completion of customer transactions, performing back-office tasks such as data entry, transaction verification, and document processing. • Investigate and resolve transaction-related issues, including payment discrepancies, transaction delays, and compliance inquiries, in accordance with company policies and regulatory guidelines. • Escalate complex issues to appropriate departments, such as compliance, finance, or technical support, to facilitate prompt resolution and ensure customer satisfaction. • Maintain detailed records of customer interactions and transaction histories in the company's CRM system, ensuring accuracy and completeness for reference and audit purposes. • Provide guidance and assistance to customers on using the company's online platform or mobile app to initiate, track, and manage their remittance transactions independently. • Continuously update knowledge of international remittance regulations, currency exchange rates, and industry best practices to provide accurate information and advice to customers. Education: Bachelor of Science in Civil Engineering Undergraduate Skills: • Proficient in Microsoft Office Suite • Great Communication Skills • Strong background for AutoCAD and Mathematics • Basic Knowledge for Bookkeeping • Extremely Tech Savvy • Experience in using Salesforce CRM • Experience in using Help Scout

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Proficient in Microsoft Office Suite, Great Communication Skills, Strong background for AutoCAD and Mathematics, Basic Knowledge for Bookkeeping, Extremely Tech Savvy, Experience in using Salesforce CRM, Experience in using Help Scout, Customer Service, Technical Support.

Languages

Filipino, English