About

Medical Virtual Assistant • Ran the day-to-day operations remotely and supervised the administrative team • Verified insurance coverage by calling, using portals, and insurance provider websites • Maintained good patient relations to ensure high patient satisfaction • Scheduled patient appointments efficiently • Processed and reviewed claims and submitted them accurately • Tracked, analyzed, and resolved denied claims • Organized and managed emails effectively • Performed various administrative tasks to bring out the best in workflow efficiency Customer Service Representative • Managed members' concerns related to their healthcare benefits Manila, Philippines October 2019- May 2021 • Handled patient insurance claims or any other query related to medical care and benefit information. • Contacted providers to resolve customer's concerns regarding their claims, pre-authorization, and any other medical services • Provided a wide variety of medical concerns, such as cost estimates, eligibility verification, claim information, in and out-of-network benefits, and prior authorizations • Directed the patient to appropriate resources for further assistance regarding their issues

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Hard Skills: Simple Practice, Availity, OneHealthPort, EverNorth, Providence, Moda, Regence Technical Skills: MS Office, Google Suites Platforms: Zoom, Phone.com, Ring Central, Discord, WhatsApp, Skype, Canva Soft Skills: Exceptional Communication Skills, Efficient, Team Player, Detail Oriented, Adaptable

Languages

English, Tagalog