About

"Rest assured that a skilled customer service representative is diligently taking care and addressing your customers' concerns." ✅ Adept at Navigating various systems and databases ✅ Capable of performing effectively in high-pressure environments. ✅ Proficient in conducting insightful probing inquiries. ✅ Exhibits a strong analytical mindset and demonstrates meticulous attention to detail. ✅ Skilled in active listening and demonstrating empathy. ✅ Perseveres diligently until a resolution is imminent. ✅ Able to achieve first call resolution to achieve next call avoidance. Accounts Handled: ✅ Designer Shoe Warehouse | Customer Support Representative | Voice & Chat Channels | 4 years ✅ Target | Non-Voice | Fraud Analyst | 2 years ✅ Access Wireless | Technical Support Representative | 2 Years Ｗｈａｔ ｔｏ Ｅｘｐｅｃｔ Ｉｆ Ｙｏｕ Ｈｉｒｅ Ｍｅ 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 With eight years of experience in customer service and fraud analysis, I bring a wealth of expertise to any customer-facing role. Expect prompt and effective resolution of inquiries and issues, coupled with a high level of professionalism and attention to detail. 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗩𝗲𝗿𝘀𝗮𝘁𝗶𝗹𝗶𝘁𝘆 Throughout my career, I have demonstrated the ability to thrive in diverse environments and handle various responsibilities. Whether it's assisting low-income households with eligibility verification or analysing transaction data to identify potential fraud, I approach each task with adaptability and versatility. 𝗦𝘁𝗿𝗼𝗻𝗴 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀 Communication is key in any role, and you can expect clear, concise, and professional communication from me at all times. Whether it's interacting with customers, collaborating with team members, or conveying complex information, I ensure effective communication to achieve optimal results. 𝗘𝗺𝗽𝗮𝘁𝗵𝘆 𝗮𝗻𝗱 𝗣𝗮𝘁𝗶𝗲𝗻𝗰𝗲 I understand the importance of empathy and patience when dealing with customers, especially in challenging situations. You can expect me to listen attentively, understand customers' needs, and provide support with empathy and patience to ensure a positive experience for all customers. 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗮𝗻𝗱 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 I am committed to continuous learning and improvement, always seeking out opportunities to enhance my skills and knowledge. You can expect me to stay updated on industry trends, best practices, and emerging technologies to deliver the best possible results and contribute to the success of your organisation. 𝗧𝗲𝗮𝗺 𝗣𝗹𝗮𝘆𝗲𝗿 𝗮𝗻𝗱 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗼𝗿 Collaboration is essential for success in any team environment, and you can expect me to be a valuable team player. Whether it's working with technical support, collaborating with other departments, or sharing insights and best practices, I prioritise teamwork and collaboration to achieve common goals. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀-𝗢𝗿𝗶𝗲𝗻𝘁𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 Ultimately, you can expect results when you hire me. Whether it's achieving high customer satisfaction ratings, reducing fraudulent activities, or improving operational efficiency, I am dedicated to delivering tangible results that contribute to the overall success of your organisation. Ｗｈａｔ ｓｅｔｓ ｍｅ ａｐａｒｔ ｆｒｏｍ ｏｔｈｅｒｓ？ As an independent freelancer, unlike agencies, I offer a personalised and direct approach to each project. This ensures that my clients receive dedicated attention and customised solutions. With me, clients can expect clear communication, flexibility, and a collaborative partnership focused on achieving their customer service goals. 𝙄 𝙝𝙖𝙫𝙚 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜 𝙄 𝙣𝙚𝙚𝙙 𝙩𝙤 𝙗𝙚 𝙥𝙧𝙤𝙙𝙪𝙘𝙩𝙞𝙫𝙚 • Quiet, dedicated air-conditioned office space • High-speed internet connection (Converge 100+ Mbps) • Processor: AMD Ryzen 7 5700g with Radeon Graphics 3.80 GHz • Installed Memory (RAM): 8.00 GB (7.37 GB usable) • System Type 64-bit operating system, x64-based processor • Logitech 1080p webcam • InPlay Noise Cancelling Headset 𝗙𝙚𝙚𝙡𝙞𝙣𝙜 𝙩𝙝𝙚 𝙨𝙮𝙣𝙚𝙧𝙜𝙮? 𝙡𝙚𝙩'𝙨 𝙘𝙤𝙣𝙣𝙚𝙘𝙩! 👉 Drop me a message

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

chat support, customer support, phone support, Email support, Data Entry, order status, return and refund, order tracking, fraud mitigation.

Languages

Tagalog, English