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EXPERIENCE Inform Group Inc., Pasig, Philippines —Customer Relationship Manager SEPTEMBER 2023 - PRESENT ● Providing end-to-end client support on remote employee recruitment, onboarding and offboarding, employee relations, payroll, and procurement requests ● Assisting in invoice generation and collection for clients’ timely payment ● Conducting new starter orientations for new employees Staff Domain, Pasig, Philippines —Business Development Specialist AUGUST 2022 – AUGUST 2023 ● Established and nurtured partnerships for an Australian directory focused on ESG-focused and sustainable brands ● Generated leads via email and phone to increase brand interest and sign-ups ● Managed day-to-day customer inquiries from sign-up to onboarding of new and existing clients ● Created and scheduled marketing content via Canva and Meta Business Manager ● Assisted in generating and uploading website content via WordPress Accent Micro Technologies Inc., Pasig, Philippines —Senior Account Manager FEBRUARY 2022 - AUGUST 2022 ● Handled strategic partnerships for the Dell Servers and Storage campaign Inform Group, Pasig, Philippines — Campaign Performance Lead APRIL 2017 - DECEMBER 2021 ● Ensured quality assurance via call listening and coaching for leads generated for multiple IT-focused campaigns ● Led campaign set-up, exclusion data list application, account list matching, interface and data capture fields for ecient lead generation delivery ● Produced weekly and monthly campaign performance focused on client solutions delivery and the telemarketer team’s output ● Ensured adequate resources are scheduled for a marketing campaign ● Provided telemarketer support from the operations level ● Generated leads and booked appointments for various IT-focused Campaigns ● Cleansed and updated marketing data ● Generated and qualifies potential customers through B2B and C-Level cold calling ● Handled campaigns for countries in Asia (Philippines, Singapore, Malaysia, India), Australia and New Zealand RareJob, Remote — ESL Online Tutor MARCH 2017 - OCTOBER 2019 ● Part-time role in language instruction for Japanese students in preparation for their English-based conversations and examinations ● Provided constructive feedback to students on their language usage, pronunciation, grammar, and vocabulary Teledirect Telecommerce, Pasig, Philippines — Accounts Specialist MARCH 2016 - FEBRUARY 2017 ● Assigned to handle Google My Business verifications and transition them successfully to the use of Google AdWords in the Australia and New Zealand regions ● Assigned to create and maintain AdWords Express campaigns for SMBs based in Australia and New Zealand Convergys, Mandaluyong, Philippines — Subject-Matter Expert FEBRUARY 2015 - MARCH 2016 ● Handled inquiries about Microsoft Oce 365 subscriptions from Australia, New Zealand and India, including billing, reactivation and basic troubleshooting. Mobile Optima Inc., Pasig, Philippines — Marketing Executive APRIL 2014 - SEPTEMBER 2014 ● Generated leads and booked appointments for various Filipino-based businesses ● Cleansed and updated marketing data ● Generated and qualifies potential customers through B2B and C-Level cold calling Sykes Asia, Inc., Quezon City, Philippines — Technical Support Representative MAY 2012 - APRIL 2013 ● Handled technical support inquiries about phone and internet connections for CenturyLink based in the US ● Handled software and networking concerns for Sony VAIO US and Canada, including troubleshooting and escalations

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4 hours per day

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