About

I am a BPO professional with over 9 years of experience in delivering high-quality services to clients across different domains. I have successfully completed several courses and certifications in knowledge management, customer service excellence and proficiency, and transaction monitoring. I have a strong grasp of the latest tools and technologies that enable efficient and effective processes. I am adept at handling complex and diverse customer queries, resolving issues, and ensuring customer satisfaction. I am also skilled at monitoring and analyzing transactions, identifying anomalies, and reporting on performance metrics. I am a team player, a quick learner, and a problem solver. I am always eager to learn new skills and take on new challenges.

Website

LinkedIn

Job Type

Working Hours

2 hours per day

Rate

Skills

CSR, BPO, RCA, OfficeSuite, TeamManager, QualityAssurance, TimeKeeping, Gatekeeper, D365, Escalations

Languages

Filipino, English