About

OBJECTIVE: To work for clients and projects that offers an optimistic working environment and to contribute to the betterment of their business. SUMMARY: * Been working since 2012 and experiences are mostly in admin, tech and client support roles * Bachelors Degree in Information Technology * Extensive knowledge in MS Excel and Google Sheets * Knowledgeable in some database programming (SQL / Oracle BI Publisher). STRENGTHS: * Keen-eye for details honed by various roles that I had in my previous work experiences. * Looks to improve processes within the department (and possibly the company) * Flexible and can adapt to the needs of the clients task and schedule-wise. * Collaborative and goal-oriented employee. NOTABLE ACHIEVEMENTS: * Created a task tracker for the team in Google Sheets that is linked to a reports sheet which can generate the weekly and monthly progress of the team and its individual members during my time as an Account Analyst. * Also created a Knowledge-Base library (in sheets) for our processes. * Created weekly and monthly reports during my time as a Quality Analyst. * Learned to create reports through Oracle BI Publisher linking the data from the client's database during my time as a Software Engineer. EMPLOYMENT HISTORY: * Account Analyst - The OnDemand Company (May 2022 - April 2024) * Senior Process Executive - Cognizant (September 2019 - May 2022) * Technical Support Representative - Concentrix (October 2018 - September 2019) * Software Engineer - Accenture (April 2017 - May 2018) * Quality Assurance Analyst - Acquire Asia Pacific (June 2012 - June 2017)

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Extensive knowledge in MS Excel and Google Sheets, Database programming (SQL / Oracle BI Publisher), TechnicalSupportRepresentative, CustomerSupportRepresentative, DataEntry, AccountManagement, AdministrativeAssistance, QualityAssurance,

Languages

English, Filipino