About

A Virtual Professional who maximizes their skills and learning opportunities efficiently within a dynamic virtual setting. With a keen eye for detail, adept decision-making abilities, and a commitment to meeting deadlines, I am dedicated to contributing to company growth and fostering continuous improvement through analysis and quantitative problem-solving skills. Experiences: TECHNICAL SUPPORT ANALYST (CONTRACTUAL) Cambridge University Press & Assessment July 2023 - Present Provided efficient technical support to customers via email, troubleshooting issues related to platforms being used. Participated in team meetings and training sessions to stay updated on new processes and best practices in technical support. Received positive feedback from customers for providing exceptional support Demonstrated exceptional performance with minimal supervision, thriving in a hybrid work environment that balanced remote and in-office responsibilities. ---- SUBJECT MATTER EXPERT - CUSTOMER SERVICE/ TECHNICAL SUPPORT / SALES TaskUs September 2022 - May 2023 Acted as a mentor to junior team members, providing guidance and support to facilitate their professional growth within the organization. Delivered unparalleled customer satisfaction by skillfully addressing intricate issues with precision and providing thorough assistance tailored to each customer's needs. Consistently achieved sales metrics, significantly contributing to the overall quarterly/yearly increase in company sales. ----- Achievements: Vivint Home Security Account - Ranked 5 Agent - Globally - Site Top Agent for March 2023 - Team Top Agent for Q4 | 2022

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Leadership and Team Support, Salesforce, VMware, Zendesk, Computer Proficiency, Critical Thinking, Problem-Solving, Strong Communication, Collaboration, Sales, lead generation, technical support,

Languages

English, Filipino