About

Results-driven, tech-savvy virtual assistant with 5 years of experience in customer service, sales, and online business operations, dedicated to continuous learning, and committed to contributing to the success of my client. PROFESSIONAL EXPERIENCE Valoroo LLC | Sales and Operations Virtual Assistant 03.2023 – 03.2024 • Boosted business revenue by an average of $20,000 per month through negotiation with bidders, managing an average of 500 inbound emails and 100 inbound calls per week. • Achieved 100% accuracy in entering customer order information (200+ orders per month), resulting in increased operational efficiency, brand reputation, and cost reduction. • Collaborated with the team to establish a continuous 24/7 order tracking system by updating order locations hourly and sending customized shipment email updates twice a day to inform customers about potential delays and estimated delivery dates, thereby contributing to the improvement of customer lifetime value. My Freight Staff, LLC | Logistics and Sales Coordinator 07.2021 – 03.2023 • Contributed $25,000 in monthly sales by negotiating with inbound leads, which helped with the 120% growth of the company's revenue in both 2021 and 2022 and was significant in getting the company included in the top 5 of the 2022 “50 fastest-growing business awards” in the area. • Accomplished 98% accuracy in carrier vetting which resulted in decreased fraud, liability, and claim issues for the company. • Trained 6 team members on company SOP, which resulted in a reduction in time spent accomplishing tasks by an estimated 30%. TTEC Holdings, Inc | Customer and Sales Representative 05.2019 – 07.2021 • Met the team's CSAT (customer satisfaction) and FCR (first contact resolution) metric survey goals every month, which increased the repeat purchase rate of customers and prevented multiple callbacks. • Tailored customer mobile phone and broadband internet plans through inbound phone call negotiations, which resulted in increased sales and customer retention, received the top seller award in my team for three consecutive months in 2020. • Reduced company costs of technician visits by working with customers over the phone to reach the last step of every troubleshooting process of technical issues.

Website

LinkedIn

Job Type

Working Hours

20 hours per day

Rate

Skills

Administrative tasks, Video editing, Email Management, Customer Service, Sales, Data Entry, Graphics Design

Languages

English, Filipino