About

I have accumulated approximately 8 years of experience in the BPO industry, primarily in Customer Service, Accounts Resolution, and business-to-business operations. Additionally, I had the privilege to serve as a mentor for a year and a half. Throughout my tenure, I gained extensive experience in handling diverse customer needs and preferences. I've successfully managed various accounts, including Deliveroo, Wells Fargo, Sirius XM, Synchrony Bank, and Coca-Cola. My ability to multitask efficiently and work autonomously with minimal supervision has been honed over the years. I thrive on challenges and have a proven track record of excelling within dedicated team environments. Currently working as a VA for a Canadian client for a Crypto Machine based in Canada. Helping customers through their KYC applications.

Website

LinkedIn

Job Type

Working Hours

8 hours per day

Rate

Skills

Problem-solving skills, Team Collaboration, customer satisfaction, Tools that I used: Microsoft applications, HubSpot, Salesforce, Freshdesk, Freshcaller, Helpdesk, Zendesk, Ricochet, Slack, Outlook, LinkedIn for outreach.

Languages

English